Contact Us
We're here to help! Whether you have a question about our products, need help with an order, or just want to say hi, we'd love to hear from you.
Get In Touch
Email: [your.email@puplets.co.uk]
Response time: Within 1 business day (usually faster!)
Business hours:
Monday - Friday: 9:00 AM - 5:00 PM GMT
Saturday - Sunday: Closed
Our Address
Puplets
[Your Business Address Line 1]
[City, Postal Code]
[Country]
What Can We Help With?
Orders & Delivery
- Track your order
- Change delivery address
- Delivery queries
- Order issues
Products
- Size guidance
- Customization questions
- Product care
- Availability
Returns & Refunds
- Start a return
- Refund status
- Exchange information
General Inquiries
- Wholesale opportunities
- Custom orders
- Press & media
- Feedback & suggestions
Before You Contact Us
Check our FAQs - You might find your answer faster:
Track your order - If you're asking about delivery, your tracking number is in your dispatch email
Have your order number ready - Helps us help you faster! Format: #12345
Social Media
Follow us for:
- New product launches
- Special offers
- Customer photos
- Behind-the-scenes
[Add your social media links when ready]
📷 Instagram: @puplets
📘 Facebook: /puplets
🐦 Twitter: @puplets
Business Information
Legal name: [Your registered business name]
Trading as: Puplets
Company number: [If registered company]
VAT number: [If VAT registered]
Wholesale Inquiries
Interested in stocking Puplets products?
Email: [wholesale@puplets.co.uk] with:
- Your business name
- Website/store location
- Brief description of your business
We'll send you our wholesale information pack.
Press & Media
For media inquiries, product samples, or image requests:
Email: [press@puplets.co.uk]
Please include:
- Your publication name
- Article topic
- Deadline
Feedback
We love hearing what you think! Your feedback helps us improve.
Happy with your order? Leave us a review or tag us on social media
Something not quite right? Tell us how we can do better
Found a Bug?
If you've spotted a technical issue with our website:
Email: [your.email@puplets.co.uk] with:
- What page you were on
- What you were trying to do
- What went wrong
- Browser you're using
Screenshots are super helpful!
Privacy
Your personal information is handled according to our Privacy Policy. We'll only use the details you provide to respond to your inquiry.
We typically respond within a few hours during business days. If you haven't heard from us within 24 hours, please check your spam folder or resend your message.